Terms and Conditions HI89 —
Complete Guide for Malaysian Players

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and hi89 ("Platform", "We"). These Terms govern all aspects of hi89 platform usage, including gaming, financial transactions, bonuses, and interactions with our support team.

By accessing, registering, or using any part of the hi89 platform — whether via web browser or mobile app — you are automatically considered to have read, understood, and agreed to comply with all Terms stated herein, together with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

To register and use the hi89 platform, you must meet all of the following eligibility requirements at all times:

• You must be 18 years and above at the time of registration and while using the platform.
• You must register voluntarily and not under coercion from any party.
• You must register under your own name and not on behalf of another person.
• You are not currently subject to a self-exclusion program on any gambling platform.
• You do not qualify as a vulnerable person as defined by the relevant regulatory authority.
• You are using legitimate personal funds and not funds obtained illegally or borrowed specifically for gambling purposes.

Each individual is only permitted to hold one (1) active account on the hi89 platform. Multiple account registrations by the same individual are strictly prohibited and may result in all associated accounts being blocked and winnings voided.

During registration, you are required to provide truthful, accurate, and complete information, including your full name as stated on a valid identification document (MyKad, passport), date of birth, active email address, and mobile number. All information will be verified through the KYC (Know Your Customer) process before your first withdrawal is approved.

• Your account password is entirely your responsibility. Do not share your password with anyone.
• Enable two-factor authentication (2FA) for an extra layer of security.
• Notify us immediately if you suspect your account has been accessed without authorization.
• Hi89 will never ask for your password through any communication channel.

Hi89 supports a range of local Malaysian payment methods to make your transactions seamless. All deposits are processed instantly and withdrawals are settled within the stated timeframe with no hidden fees.

Accepted Deposit Methods:

• FPX (all major Malaysian banks — Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and others)
• Touch 'n Go eWallet
• GrabPay
• Boost
• Direct bank transfer (CDM/ATM)

Withdrawal Terms:

• Your account must have completed full KYC verification before your first withdrawal can be processed.
• Withdrawals must be made to the same payment method used for your deposit (source of funds principle).
• The minimum withdrawal amount is RM 30 per transaction.
• Processing times: e-wallets (Touch 'n Go, GrabPay, Boost) within 15 minutes to 1 hour; bank transfers within 1 to 3 working hours.
• The daily withdrawal limit is RM 50,000 unless otherwise stated in your VIP programme.

Hi89 offers a variety of attractive bonuses and promotions for new and existing members. Each bonus is subject to wagering requirements and specific rules stated on the relevant promotions page.

• Welcome Bonus: Available to new members making their first deposit. The standard wagering requirement is 20x the bonus amount within 14 days.
• Daily Reload Bonus: 30% bonus on daily deposits with a 15x wagering requirement within 7 days.
• Weekly Cashback: 10% cashback on net weekly losses, credited every Monday. No wagering requirement on cashback.
• VIP Loyalty Program: Reward points are accumulated based on total wagering and can be redeemed for bonus credits or exclusive prizes.

All bonuses must be used within the specified validity period. Expired bonuses cannot be restored. hi89 reserves the right to modify, suspend, or terminate any promotional program at any time with reasonable notice.

All games on the hi89 platform use a Random Number Generator (RNG) that has been verified and audited by independent international bodies. This ensures every game outcome is completely random and cannot be influenced by any party.

• The Return to Player (RTP) percentage for each slot game is clearly stated in the relevant game information.
• Any technical disruption during gameplay will be resolved based on server logs. System decisions are final in cases of technical disputes.
• In the event of a display error or incorrect payout caused by a software fault, hi89 reserves the right to void the affected rounds and refund the original bets.
• Live Casino games are subject to additional rules stated at each game table.
• Minimum and maximum betting limits for each game are set by the game provider and may change without prior notice.

To maintain a fair gaming environment for all members, the following activities are strictly prohibited on the hi89 platform:

• Registering or using more than one account (duplicate accounts or proxy accounts).
• Colluding with other players to manipulate game outcomes.
• Using automated software, bots, scripts, or AI systems to play.
• Exploiting software bugs or system vulnerabilities to gain an unfair advantage.
• Engaging in money laundering or using funds obtained through illegal means.
• Providing false information during registration or the KYC process.
• Abusing the bonus system in a manner that is unreasonable or contrary to the intent of the promotion.
• Threatening, insulting, or engaging in any form of harassment toward hi89 staff or other members.

Hi89 takes the protection of your personal data seriously. All information you provide is secured with 256-bit SSL encryption and stored on secure servers in accordance with international security standards.

• Your personal information will not be sold, shared, or transferred to third parties without your consent, except as required by law.
• Hi89 collects data required for identity verification, transaction processing, and service improvement.
• You have the right to request access to your personal data, apply for corrections, or request deletion in accordance with applicable laws.

For more information on how we handle your data, please refer to our Privacy Policy in full.

The hi89 platform is provided on an "as-is" basis. While we continuously strive to ensure uninterrupted operation, hi89 makes no guarantee that the platform will always be free from technical errors, service disruptions, or unexpected downtime.

• Hi89 is not liable for any losses arising from legitimate game outcomes.
• Hi89 is not liable for losses caused by internet connection failures on the user's end.
• Hi89's maximum liability to any member under any circumstances is limited to the net deposit amount made in the 30 days preceding the relevant claim.
• Hi89 is not liable for any indirect, incidental, or consequential losses arising from use of the platform.

Hi89 reserves the right to suspend or terminate any member's account at any time for the following reasons:

• Violation of any provision of these Terms and Conditions.
• Suspicion or evidence of fraudulent activity, money laundering, or improper conduct.
• Failure to pass the KYC verification process within the specified timeframe.
• Requests from competent authorities.
• Internal business decisions of hi89 at our absolute discretion.

If your account is terminated for reasons not attributable to you, any valid fund balance will be returned upon completion of the investigation. Members who wish to voluntarily close their account may contact our customer support team.

Hi89 is committed to responsible gaming practices. We provide a range of tools to help you maintain control over your gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Loss Limit: Set your maximum loss limit for any given time period.
• Play Time Limit: Set alerts or session time limits to avoid playing for too long.
• Self-Exclusion: Request a temporary account suspension for 24 hours, 7 days, 30 days, or permanently.
• Reality Check: Set periodic reminders that show how long you have been playing.

For more information and support resources, visit the Responsible Gaming ours.

Hi89 reserves the right to modify, add to, or amend these Terms and Conditions at any time. Any significant changes will be communicated to registered members via email or in-platform notification at least 7 days before the changes take effect.

Continued use of the hi89 platform after the effective date of any changes constitutes your acceptance of the amended Terms. If you disagree with the changes, you have the right to close your account before they take effect.

If you have any questions regarding these Terms and Conditions, please contact our customer support team via live chat available 24 hours a day, 7 days a week, or email us at [email protected].