At HI89, your privacy is not merely a legal obligation — it is the foundation of trust we build with every member. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data.
HI89 is committed to protecting the privacy of every member. By using our platform, you agree to this Privacy Policy. We encourage you to read this document in full to understand your rights as a user of Malaysia's trusted online casino platform.
HI89 ("we", "Platform", or "HI89") is an online casino platform operating under a valid licence and in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal data as a member or visitor of our platform.
This policy applies to all information you provide to us directly, as well as information collected automatically when you use the HI89 platform, whether through our web browser or mobile app.
By registering an account or continuing to use the HI89 platform, you are deemed to have read, understood, and agreed to all provisions of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
We collect your personal data through several channels to ensure a smooth, secure gaming experience that meets regulatory requirements. Below are the categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, selfie photo | Registration & KYC |
| Contact Information | Email address, mobile number, residential address | Registration form |
| Financial Information | Bank name, account number (last 4 digits), deposit/withdrawal records | Platform transactions |
| Usage Data | Game logs, betting history, session duration, game preferences | Automatically during gameplay |
| Technical Data | IP address, browser type, operating system, device ID | Automatically upon access |
| Communication Data | Support chat records, emails, complaint feedback | Customer support interactions |
We does not store your full credit/debit card number in our systems. All payment processing is handled through encrypted payment gateways that comply with PCI-DSS standards.
All data we collect is used for clear and lawful purposes. We do not use your data beyond the scope stated here without obtaining your additional consent.
You may opt out of marketing communications at any time by updating your notification settings in your account or by contacting our support team. Opting out of marketing does not affect your core account services.
HI89 does not sell, does not rent, and does not trade your personal data to any third party for their own commercial purposes. However, there are limited situations where we may need to share your information:
If your data needs to be transferred outside Malaysia (for example, to international game provider servers), we ensure such transfers are conducted in accordance with data protection standards that meet or exceed Malaysia's PDPA requirements.
The security of your data is our top priority. HI89 implements multiple layers of technical and operational safeguards to protect your personal information from unauthorised access, loss, alteration, or disclosure.
While we implement robust security measures, no online system can guarantee 100% absolute security. We encourage you to take personal protective steps as well, such as using a strong password and never sharing your login credentials with anyone.
HI89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.
You may manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the platform.
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding the personal data we hold:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of inaccurate or incomplete data within a reasonable timeframe.
You may request deletion of your personal data subject to legal record-keeping obligations.
You have the right to request that we restrict the processing of your data under certain circumstances provided by law.
You may request your data in a machine-readable format for transfer to another platform.
You have the right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact our Data Protection Officer team at [email protected]. We will process your request within 14 working days and may require identity verification beforehand.
HI89 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy or as required by applicable law.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally attributed to you.
HI89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use.
You will be notified of any significant changes through:
Your continued use of the hi89 platform after any changes take effect will be considered your acceptance of the amended Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may reach us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days. For complaints requiring in-depth investigation, we will keep you regularly updated on the progress.
If you are dissatisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection under the Malaysian Ministry of Communications, which is the regulatory body for PDPA in Malaysia.
Six pillars of data protection we implement to give you peace of mind while you play.
Every piece of information you submit to the hi89 platform is protected by 256-bit SSL encryption with TLS 1.3 — the same standard used by Malaysia's major banks such as Maybank and CIMB.
Our KYC identity verification process is designed to protect you, not inconvenience you. Your identity documents are encrypted, securely stored, and accessed only by authorised verification staff.
HI89 strictly does not sell, rent, or transfer your personal data to third-party advertisers or data brokers. Your data belongs to you — we only use it to provide you with better service.
The HI89 platform was built from the ground up to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct annual compliance audits and update our practices in line with the latest legal developments.
In the unlikely event of a data breach, HI89 has a clear incident response protocol in place. We will notify affected users within 72 hours and take immediate action to contain any damage.
Through your hi89 account settings, you can manage your marketing preferences, update your personal information, and request access to or deletion of your data with ease — all in one place, without needing to contact support.
With world-class privacy protection and a fair gaming platform, HI89 is the number one choice for Malaysian online casino players. Register today and experience the difference.